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Privacy Policy

1. Commitment to Privacy

LumaMind Integrative Counselling respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and professional ethical guidelines regarding confidentiality in counselling and psychotherapy.

Your privacy is fundamental to building trust and providing a safe therapeutic environment.

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2. Collection of Personal Information

We collect personal information that is necessary to provide counselling services safely and effectively. This may include:

  • Your name, date of birth, and contact details

  • Emergency contact information

  • Relevant personal, medical, or psychological history

  • Session notes or records related to your counselling process

  • Payment or billing details (where applicable)

Information is collected directly from you through intake forms, discussions, or online bookings.

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3. Purpose of Collection

Your information is used solely for the purposes of:

  • Delivering counselling and therapeutic services

  • Assessing and supporting your wellbeing

  • Managing appointments, administration, and payment

  • Meeting legal, ethical, or professional obligations

Your personal information will never be used for marketing or shared with third parties without your explicit consent, except where required by law.

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4. Confidentiality & Disclosure

All personal and session information is kept strictly confidential, except in circumstances where:

  • There is a risk of harm to yourself or others

  • Information is required by law (e.g., subpoena or mandatory reporting)

  • You provide written consent for information to be shared with another professional

These exceptions are explained clearly during your first session to ensure full understanding and transparency.

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5. Storage & Security

All client records are stored securely and protected against unauthorised access, modification, or disclosure.

  • Electronic records are password-protected and encrypted.

  • Paper records (if any) are kept in locked storage.

  • Records are retained for a minimum of seven (7) years, or in accordance with professional standards, before being securely destroyed.

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6. Access to Your Information

You have the right to request access to the personal information held about you and to request corrections if any details are inaccurate. Requests can be made in writing to: kate@lumamindcounselling.com

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7. Online & Telehealth Sessions

If you choose to engage in online or telehealth counselling, reasonable steps are taken to ensure your privacy and data security.
Sessions are conducted through secure, encrypted platforms, and no recordings are made without your explicit consent.

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8. Feedback or Complaints

If you have concerns about how your information is managed, please contact us directly to discuss your concerns. If unresolved, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992 | 🌐 www.oaic.gov.au

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9. Updates to This Policy

LumaMind Integrative Counselling may update this Privacy Policy periodically to reflect changes in legislation or practice. The most current version will always be available on our website.

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Contact:
📧 kate@lumamindcounselling.com
📍 Sunrise Beach, QLD 4567
🌐 www.lumamindcounselling.com

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